Customer Service

• Shipping & Delivery
• Returns & Replacements
• Payment, Pricing & Promotions
• Viewing Orders
• Updating Account Information
• Privacy & Security
• Track My Order

Shipping & Delivery

Choose Shipping Method

FREE Shipping (Air Mail)  - For any order, to worldwide. R4 Cards with the Free Shipping sticker enjoy zero shipping costs regardless of your location or item quantity.  We choose the shipping method most appropriate for your package size and destination . This option guarantees that your order gets shipped for FREE, via Hong-Kong Air Mail.

Registered Air Mail - This shipping method is air mail with tracking number, via Honk-kong Registered Air Mail. 

Expedited Shipping (EMS/DHL/UPS/Fedex) - This shipping method is the fastest available, 5-10 days to any country worldwide. Expedited shipping cost is base on your order quantity and destination.

 

Estimate Total Delivery Time

Total Delivery Time = Processing Time  + Shipping Time

Processing Time: Any order leaves our warehouse in 1-2 business days.

 

Shipping Time: 

FREE Shipping (Air Mail) & Registered Air Mail

Country	Shipping Time
United States	8-12 days
United Kingdom, Canada, Australia, France, Germany, Switzerland,Japan	10-15 days
Spain, Portugal, Italy, Greek, Sweden, Netherlands, Finland, Norway, Austria, and other west Europe countries	12-20 days
Brazil, Russia, Argentina, Mexico, Turkey, Ukraine, India, Poland, Israel, Saudi Arabia, and other East Europe countries, other Middle East, Asia, South American countries.	20-30 days

Expedited Shipping (EMS/DHL/UPS/Fedex)

• United States: 5-10 days
• Other countries: 7-10 days

Returns & Replacements

1. Quality Issues:
If a product has quality problems within 30 days of customers receiving it, R4shops.com will be responsible for exchanging your item or returning a full refund. After confirming that the product has not been damaged on purpose, we will send a refund or exchange the product. Quality problems caused by manufacturing include such things as motherboard damage, screen damage, accessories damage, malfunctioning buttons.

2. Non Quality Issues:
If customers wish to return an item for non quality reasons within 14 days after receiving the product, we will return 85% the full price (15% will be withheld to cover the shipping fee).
Returned products should be in original condition with original packaging. If an accessory or the original item was lost during the process of returning, we will deduct the price of the lost item from the refund.

Cancelling Orders (Before delivery)
If an order is canceled before delivery, no fee will be charged, if you want to cancel your order, please contact us in 24 hours after place an order.

Overdue Items
We will return a full refund if the item ordered is not delivered by the promised delivery date.

RMA#

Please request a RMA# for any returning package. We don't accept any package without RMA#. Please contact us by email: R4shops@gmail.com.

Returning Address

Name: WANG XUAN
T5-06B, Haofangxiandaihaoyuan
Gaoxinzhong 2nd Rd, Nanshan
Shenzhen, Guangdong
China, 518000

 Notice: Please write the RMA# on the returning package. Thanks

Ordering

It is so easy to order an product at R4shops.com, you can place an order without registeration.

Payment, Pricing & Promotions

PayPal - We accept payment by PayPal.

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at R4shops.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

Viewing Orders

Login your account, you can view your order and shipping information at any time.

Track My Order

Hong Kong Registered Air Mail

Tracking Website :

http://www.usps.com/

http://www.hongkongpost.com

Swiss Registered Air Mail

Tracking Website:

http://www.swisspost.com/

Express Shipping (EMS/DHL/UPS)

http://www.ems.com.cn/

http://www.dhl.com/

http://www.ups.com/

Privacy & Security

Privacy Policy -R4shops.com is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us; that's all. R4shops.com uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from R4shops.com only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

Security Policy - When purchasing from R4shops.com your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology.128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our privacy policy, please contact our customer support centre.

R4shops.com offers all R4, R4i cards with FREE shipping. All R4 cards are tested and work perfectly. We also provide 14-days refund and 12-months warranty service. R4shops.com dose NOT advise any illegal use of the R4, R4i, R4 DS, R4 SDHC, R4i SDHC, R4i Gold, R4 NDS, R4 for DS, R4 for DSi, R4 for 3DS, R4 Ultra, R4 DSTTi, M3i Zero, Supercard.